Virtual Classroom Support

For Queries about…

A course, assignment or resource by a student /parent

A technology-related problem/issue or any other issues related to virtual learning

Contact

The relevant teacher
(Subject teacher/ Class teacher)

Refer to troubleshooting guidelines here. Reach out to lmssupport@noida.theheritageschool.in

Technical Requirements for Virtual Classrooms

Operating Systems Requirement – Current version or 2 previous major releases of the operating systems listed below.

  • Mac OS X – Mac 10.12 Sierra and above
  • Windows – 7 or above

For Windows users, press “Window” key + R. A dialog box appears. Type Winver and Enter. For Mac users, go Apple icon on top left corner and then go to About this Mac.

Browser Requirement – Current version or one previous major release of the following browsers:

  • Google Chrome
  • Microsoft Internet Explorer (IE)
  • Safari
  • Firefox

Other Requirement – Current version or one previous major release of the following:

  • Broadband connection to the Internet. (Minimum 4-5 MBPS)
  • USB web camera. Other devices, like virtual cameras, may not work.
  • Headset

Test your microphone and camera for Virtual Classrooms

Test the web camera and Mic using

Test your broadband connection

Check if your laptop is able to upload/download at the rate of 10 mbps or more.
To check this, kindly perform this test at www.speedtest.net

New to Zoom? View the guidelines to get ready to use Zoom for virtual learning:

THSN Zoom Parent Student Manual

For inquiries regarding the media, writing a story on us, using our content or filming and photography on the school campuses, please get in touch with us through info@noida.theheritageschool.in

Disclaimer : All efforts have been made to exclude photographs of children whose parents did not grant us permission, any inclusion is inadvertent and regretted

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